Join Our Team

Position: Retail Sales Lead

Job Summary:

Our Sales Lead has a passion for our home state, Colorado.   This position takes our customers on a Colorado inspired journey through locally inspired merchandise and Colorado hospitality. They are a customer-centric individual who takes pride in offering an exceptional customer experience. Their direct efforts will result in disrupting the souvenir industry and creating a lasting impact on families and communities world-wide.  Driving projects, mentoring team members, and providing perfect mementos that spark a lifetime of happy memories is what inspires this role to excel.

Core Competencies

Customer Service



Results Focused




  • Curates a positive customer experience to all customers in the retail store through product/ inventory knowledge, community and tourism, enthusiasm and hospitality
  • Professionally addresses customer needs and resolves issues, ensuring positive and long-term customer relationships that keeps our customers returning year after year
  • Anticipate customer needs, assist them in finding a gift, making a recommendation for a local restaurant or local experience; utilize active listening and curiosity 
  • Being a brand ambassador through storytelling, product knowledge, recommending sister shops and positively representing the shops in all interactions 
  • Owns and drives ongoing projects to successful completion (e.g. sustainability initiatives, finding new vendors and supporting local artists, etc.)
  • Demonstrating a high level of organization in ensuring inventory is fulfilled, organized, and labeled; Monitoring and proactively notifying leadership of refills as needed
  • Ensures inventory data is correct by performing spot inventory counts and checks
  • Fulfilling website orders, ensuring accuracy, timeliness, and standards are met
  • Occasionally supporting marketing and social media efforts; website updates products/photos, writing product descriptions, product photography
  • Training and mentoring sales associates, inspiring team members through our values, standards, and love for Colorado
  • Ensures register monies are filled regularly or drawer is replaced when full in a timely manner, counting and confirming drawer is balanced
  • Ensures that the store always looks clean and inviting; demonstrating care for the shop and all who walk through our doors
  • Strategically places and rotates merchandise to attract positive attention from customers
  • Proactively stock shelves as merchandise sells to ensure that all purchasing options are available to guests
  • Performs other related duties as assigned

Required Skills/Abilities:

  • Excellent customer service abilities
  • Organized with attention to detail
  • Problem solving skills
  • Reliable 
  • Thorough understanding of company policies and practices
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office Suite or related software

Education and Experience:

  • High School Diploma or GED
  • At least 2 years of retail experience highly preferred

Physical Requirements:

  • Prolonged periods of standing, maneuvering the store
  • Unpacking and unloading boxes, stocking shelves at various heights
  • Assembling displays, moving products
  • Must be able to lift up to 15 pounds
  • Bending and repetitive motion

This description is intended to be sufficient to identify the job level and to be illustrative of the duties that may be required. It shall not be interpreted to describe all the duties the incumbent may be required to perform. 

We are proud to be an Equal Employment Opportunity employer and do not discriminate based race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status., or other applicable legally protected characteristics.

About Our Employee Housing

Current Status: Occupied/Unavailable

- 2 bed/1 bath
- $1,900/month utilities are not included
- Must work a minimum of 30 hours per week at Copper Mtn Mercantile through the end of April to be eligible. (Work can be seasonal or long-term depending on the situation.)
- 1st month's rent and security deposit needed before moving in ($3,800 total)
- month-to-month lease
- Well-behaved pets will be considered
- The unit is located in Copper Mountain Center Village and within walking distance from the lifts and our shop. This unit is generally best suited for two friends or a couple. It is freshly remodeled and has all new appliances and a brand-new washer and dryer inside the unit! It is fully furnished and move-in ready.
- We are open to having conversations to find the right fit for the housing and the position.